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No Hassle Returns
Returning or Exchanging Products.
We hope you will be satisfied with any product purchased from us, but if you wish to return a product to us for any reason you may do so within 14 days of the despatch date. It must be in a saleable condition and in its original undamaged packaging and unused. We will refund the price of the product minus our carriage costs, but we will consider the overall condition of the product being returned when making a refund.
Faulty or Damaged Items.
In the event of a faulty or damaged item we will refund or replace the item once it has been received by us. Delivery charges will be refunded in the event of faulty or incorrect items that are refunded. Your statutory rights are not affected.
Unwanted Gift Items.
If you have received the enclosed product as a gift and it is unsuitable or unwanted, please follow one of the return options below. You will be able to exchange it with any other product available online at our website.
The exchange value or amount refunded will be the product price paid by the purchase at the time of ordering, excluding postage and packaging. The purchasers consent must be provided.
Turn Around Time.
We will endeavour to refund you as promptly as possible, usually within 7 working days of goods being returned to us. Please note we may require you to provide your card details again as your payment records are removed from our system immediately following payment for your security and protection.
How to Return or Exchange Products.
We will ask you to send the goods back to us correctly packaged using the address below and gain either a certificate of postage or send the goods by registered post. We do not accept liability for goods lost or damaged.
Please fill in the form below and we will email to you a returns number which must be included in your returned package. Or ring one of our advisors on 01746 710748.
Request for a returns number
Return the Goods to:
Returns - Rockwaterair
Bubbletubs LTD.
Upper Aston Farm
Claverley
WV5 7EE
Enclose a note in the package with your name, address, contact phone number and the returns number supplied by us. Return goods in the original undamaged packaging.